GDPR Compliance Notice

Last updated May 27, 2020

Josh Plant

Last Update 7 months ago

Trenclo is a UK-based, GDPR-compliant web hosting company. This article details the features we provide for all users so that we comply with the general data protection regulations in the UK and the EU.


Data Export

At any time, you can request a full data export of your Trenclo account. To do so, complete the following actions.


  1. Contact our support team - an automated way to do this from within the Trenclo App is coming soon


When you create an export request, our systems will collect all of your data and create a .zip file, which will be emailed to you as soon as it is ready. Please note that this could take anywhere from a few minutes to a few hours, depending on the size of your data and the load on our services at the time.


Your export may include (but is not limited to) the following information:


  • Full website backups from the last 14 days
  • Full database backups from the last 14 days
  • A list of all resources you have with us including subscription information
  • A list of all user accounts in your Trenclo tenant
  • Limited information about payment methods you've used with us

Data Deletion

If you no longer wish to hold a Trenclo account, complete the following steps to initiate a full account deletion.


  1. Contact our support team - an automated way to do this from within the Trenclo App is coming soon


Please note: You need to cancel all of your subscriptions before you can request an entire-account deletion. Read about what to do when you want to leave Trenclo.

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